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Terms & Conditions

These terms explain the basic rules for using PropertyVoice, including account use, reviews, verification documents, moderation, and trust labels.

Effective date: 5 April 2026

If you create an account, submit a review, upload verification documents, or otherwise use PropertyVoice, you agree to these terms and to the Privacy Policy.

1. What PropertyVoice provides

PropertyVoice is a review and discovery platform for residential and commercial properties. It helps people search addresses, publish first-hand reviews, understand trust labels, and follow moderation or verification outcomes.

The service is provided on an information basis. PropertyVoice does not promise that any review, rating, trust label, or property detail is complete, current, or suitable as legal, financial, tenancy, valuation, or professional advice.

2. Account and identity responsibilities

You are responsible for the account information you provide and for keeping your sign-in credentials secure. Do not impersonate another person, create misleading profiles, or attempt to bypass moderation, verification, or security controls.

If PropertyVoice asks for additional information to maintain trust, security, or moderation integrity, you agree to respond accurately and within a reasonable time if you want continued access to the relevant account features.

3. Reviews, ratings, and supporting material

You may submit reviews, ratings, issue tags, photos, and verification documents only when they are relevant to the property and based on your own direct experience or records you are entitled to provide.

You must not upload unlawful, defamatory, misleading, confidential, or privacy-invasive material. You also must not upload documents or media that you do not have the right to use.

PropertyVoice may preserve drafts, moderation history, review updates, and evidence metadata to keep the trust system auditable and to investigate abuse or disputes.

4. Verification documents and trust labels

Verification documents are reviewed to assess whether a review should carry a stronger trust signal. A verified or partially verified label means PropertyVoice reviewed supporting material against its internal criteria. It does not guarantee that every factual statement is true or that a property is suitable for any particular purpose.

Verification documents are provided for internal review and trust assessment. They are not public review content, and PropertyVoice may refuse, limit, or remove verification material that appears unsafe, irrelevant, fraudulent, or excessive.

5. Moderation, ranking, and removal

PropertyVoice may moderate, relabel, limit visibility, edit formatting, or remove content where it reasonably believes the content breaches these terms, creates privacy or defamation risk, appears abusive or manipulated, or otherwise undermines the platform’s trust model.

Search ranking, trust prominence, and visibility state are determined by internal systems and may change over time as reviews are updated, disputed, re-evaluated, or moderated.

6. Property and source information

Property pages may include address records, source-linked data, review summaries, and related metadata. PropertyVoice may normalize, combine, deduplicate, or suppress source information in order to maintain a single coherent property record.

If you believe a property page contains incorrect source information, you should contact PropertyVoice through the relevant review, moderation, or dispute channel rather than attempting to game visibility or duplicate records.

7. Acceptable use

You must not scrape the platform, interfere with security or moderation controls, mass-create accounts, submit spam, harass other users, or use the service to extract personal information about others.

You must not rely on automated tools to create misleading reviews, upload fabricated evidence, or trigger trust labels that do not reflect real-world experience.

8. Suspension, termination, and updates

PropertyVoice may suspend or terminate access where it reasonably considers that an account or user activity presents abuse, fraud, legal, trust, privacy, or security risk.

These terms may be updated as the product, moderation systems, and legal requirements evolve. The current version published on this page applies from the date shown below.